Refund policy

Return and Refund Policy

Last Updated: July 8, 2026

Thank you for shopping with Arovine. We want every customer to have a great experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must include all original packaging and accessories.
You must provide proof of purchase, such as your order number or confirmation email.

Items returned without approval may not be accepted.

2. How to Request a Return

To start a return, please contact us at:

Email: hellocharlieturner@gmail.com

Please include:

Your order number
A description of the issue
Photos of the product (if applicable)

Once your return request is approved, we will provide instructions for the next steps.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow several business days for your bank or payment provider to complete the refund.

Shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.